The Challenge
As one of the largest energy providers in the country, this utility company stored the personal financial information of millions of customers on an industry-standard framework.
When a routine security audit exposed multiple flaws, the company naturally turned to the original framework vendor. But because other customers using the same framework weren’t experiencing the same issues, the vendor deprioritized the utility’s concerns. They offered to provide security patches, but the timeline was a full year.
In the meantime, the company was told to wait, leaving their customers’ data exposed. That solution wasn’t acceptable. That’s when the utility company reached out to RedShield.
RedShield’s Approach
Within two weeks, RedShield designed and deployed in-flight patches to address each vulnerability without modifying the source code. After confirming their effectiveness, full deployment was completed within four weeks.
During additional testing, RedShield discovered new security issues that had been missed in the initial audit. The team immediately developed and deployed additional fixes in real time via custom in-flight patches to fully secure the system.
The Results
Instead of waiting 12 months for the vendor’s patch which could leave customer data exposed, RedShield provided immediate protection via in-flight patches (application-specific fixes on-the-fly) without requiring code changes. The company avoided potential breaches and ensured customer trust remained intact.
Ongoing Protection with RedShield:
- 24/7 monitoring of tools and systems
- Weekly security audits
- Rapid response to customer queries and application updates
- Monthly security reports
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